At Olivia’s House of Beauty, we take pride in the quality of our products and services. Please review our Returns & Refunds Policy carefully before making a purchase.
Overview
Our returns and refunds policy is valid for 30 days from the date of purchase. If 30 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, items must be:
- Unused
- In the same condition as received
- In original packaging
Proof of purchase is required for all returns.
Non-Returnable Items
For hygiene, safety, and operational reasons, certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable or digital products
- Training materials or educational content
- Health, beauty, or personal care items once opened or used
- Intimate or sanitary products
Please do not send returned items directly to the manufacturer.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
- Items showing signs of use
- Items returned without original packaging
- Items damaged or missing parts not due to our error
- Items returned after the 30-day return period
Refunds
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within a reasonable processing timeframe. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider or credit card company, as processing times may vary.
- Contact your bank for further clarification.
If you have completed these steps and still have not received your refund, please contact us at info@oliviashouseofbeauty.com
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon receipt.
To request an exchange for the same item, please contact us at info@oliviashouseofbeauty.com with proof of purchase and details of the issue.
Gifts
If an item was purchased as a gift and shipped directly to the recipient, a gift credit may be issued for approved returns.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions regarding returns or refunds, please contact us at info@oliviashouseofbeauty.com
